Refund policy
We want you to be happy with every part you buy from AutoPart Deals. This policy explains how returns work. It does not limit your rights under the Australian Consumer Law.
Faulty or wrong parts
If a part is faulty, not as described, or not what you ordered, bring it back to the shop with your order number. We will repair, replace or refund it, as the Australian Consumer Law requires. If a part has failed after fitting, we may need to send it to the manufacturer for a warranty assessment before a replacement or refund.
Change of mind
You can return a part for a refund or exchange within 14 days of pickup if:
- it is in the same condition you received it: not used in a car, not fitted, and in its original packaging
- you have your order number or receipt
We can't accept change-of-mind returns on:
- electrical parts that have been fitted or connected
- oils, fluids, chemicals and additives that have been opened
- parts that were special-ordered or sourced for you
How to return
Bring the part to 23 Darnick St, Underwood QLD 4119, Monday to Friday 8 am to 6 pm, with your order number. Questions first? WhatsApp or call 0482 057 241.
Refunds
Approved refunds go back to the original payment method. Card refunds usually show within 5 to 10 business days.